Deposits, Design Time & Project Initiation Policy

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To ensure efficient project management and fair use of production resources, certain policies apply before work begins on any order.

Project Start and Deposits

Production work begins only after a deposit has been received.

Deposits confirm that the customer is committed to the order and allow us to reserve production time, materials, and design resources.

Typical deposit requirements:

  • Small orders (less than $200)– full payment in advance
  • Larger orders (more than $200) – minimum 50% deposit before production

Orders will not enter the production queue until the required payment has been received.

Design Time

Graphic design, layout preparation, and file setup require professional time and resources.

For this reason:

  • basic layout adjustments may be included in the order
  • complex design work may be billed separately
  • additional revisions may require additional design time charges

If a project is cancelled after design work has begun, design time may still be billed.

Revision Limits

Reasonable revisions are included in the design process. However, excessive or repeated changes may require additional design fees.

Examples of revision requests that may incur additional charges include:

  • multiple layout redesigns
  • repeated changes to text or graphics
  • major design direction changes after approval
  • requests to recreate or heavily modify supplied artwork

Project Abandonment

If a project is delayed due to lack of response from the customer, the project may be placed on hold.

Projects with no customer response for extended periods of time may be considered abandoned. In such cases, deposits and design work already completed may not be refundable.

Production Scheduling

Production timelines begin only after all of the following are completed:

  • final artwork approval
  • required deposit payment
  • confirmation of order details

Delays in approval or payment may result in delays in production scheduling.

🔹 Minimum Order & Small Job Policy

To maintain fast turnaround times and consistent quality, all orders are subject to a minimum charge of $100.

Smaller jobs are still welcome, but may include a small job handling fee due to setup time, material preparation, and machine calibration.

We recommend combining multiple items into one order to get the best value.

🔹 Design Policy

Free design service is available for orders over $200.

For smaller projects, design work is billed separately.

🔹 Production Priority

Smaller orders are typically scheduled within standard production timelines (2–4 business days).